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8mbete is clear about what data we collect, why we collect it, and how you can review or correct it at any time through your account. Access to our platform depends on your local law and eligible regions in Bangladesh.
When you open an account with us, we collect the information needed to verify your identity, process transactions and keep your account secure. This includes your name, contact details, login activity and any payment method records linked to your wallet — including bKash, Nagad, Rocket and Bank Transfer where those are active on your account. We use this information to operate the platform, respond to your support requests and meet the requirements that apply to us under the law of the jurisdictions where we operate. We do not sell your personal data to third parties. We do not share it with outside organisations except where required by applicable law or where a service provider processes data on our behalf under a written agreement. Data shared with payment processors — such as those handling bKash or Nagad transactions — is limited to what is strictly needed to complete or verify that transaction. We keep your records for as long as your account is active and for any mandatory retention period that follows. Once that period ends, records are removed from our active systems in line with our internal retention schedule. If you want to know exactly what data we hold on your account, the contact routes in the support section below are the right place to start.
This policy covers data we process directly as the platform operator. It does not extend to external websites you may reach from our pages, and it does not govern how payment networks like bKash or Nagad handle data on their own systems. The four areas below set out exactly what falls inside and outside our responsibility.
Data collected when you register, log in or update your account details falls fully within this policy. This includes your email address, password activity and any device identifiers recorded during a session on mobile or browser.
Payment records created when you use bKash, Nagad, Rocket or Bank Transfer are logged on our side and covered here. However, what each payment network records on their own infrastructure is governed by their own privacy terms, not ours.
Browsing data — pages visited, session duration, device type and browser — is collected through standard analytics tools to keep the platform working correctly. This data is aggregated and is not used to identify you individually outside of account security checks.
Game studios whose content appears in our lobby — including Joker, Spadegaming, PG Soft, Microgaming, PlayStar and JDB — operate their own systems. We do not control data those studios collect independently through their game engines.
You have clear, practical options under this policy. You can ask us what personal data we hold on your account, request a correction if something is wrong, and raise a question if you believe data has been handled incorrectly. None of these require a lawyer — a message to our support team with your account details is enough to start the process. For account corrections such as a phone number or email address, you can often update these directly inside your signed-in account area without contacting us at all. Where a correction involves identity documents or payment method records linked to bKash, Nagad or Rocket, our support team will guide you through the steps required. We aim to respond to data questions within a reasonable timeframe, though the exact period depends on the nature of the request and the volume we are handling at the time. If you want to close your account and request removal of records that are no longer required for legal retention, the same support routes apply.
Send a written request to our support team naming your account. We will confirm what personal data we hold and give you a summary of how it is being used.
Log into your account and open the profile section to update standard fields. For payment method records or identity documents, contact support directly with the correction needed.
If you believe we have processed your data incorrectly, write to us through the support routes listed on this page. Include your account reference so we can locate the right records quickly.
Account closure requests are handled by our support team. We will confirm which records are removed immediately and which must be kept for the mandatory retention period under applicable rules.
If you have a question about this privacy policy, want to know what data we hold or need to correct a record linked to your account or wallet, the routes below are the ones to use. We do not publish support hours we cannot stand behind, so contact us through the channel that works for you and we will respond as soon as we are able.
Open the chat icon on any page while signed in. State your account reference and the specific data question you have. This is the fastest route for straightforward account corrections.
Write to our support address listed in the contact section of the site. For data requests, include your registered email address, your account name and a clear description of what you are asking.
The help centre accessible from your signed-in account contains published articles on data requests, account corrections and how payment records for bKash, Nagad and Rocket are stored.
We maintain the data we collect on secure servers and apply access controls that limit who inside our organisation can view account records. Routine security measures — including session management and login monitoring — are applied to every account, whether you access us from a mobile browser or a desktop. Cookies are used on the platform to keep your session active, remember your preferences and collect standard analytics. You can manage cookie preferences through your browser settings, though turning off certain cookies may affect how the platform behaves during your session.
We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. Adjust your browser settings to control which cookies are accepted; essential session cookies are required for the platform to function.
Login activity is monitored on your account. If unusual activity is detected, we may ask you to verify your identity before access continues. This applies equally to accounts linked to bKash, Nagad or Rocket wallets.
We keep personal data for as long as your account is active and for any period required under applicable rules after closure. Once the mandatory retention window closes, records are removed from our active systems.
When we update this policy, the revised version is published at this URL with the date it takes effect. Continuing to use the platform after a published update means you have acknowledged the revised terms.
These are the questions we hear most often about how we handle account data, what your rights are and how to get in touch when something needs attention.
We collect the details you enter during registration — name, email address, contact number and any identity documents required. Once your account is active, we also log session data, device type and the payment methods you connect, such as bKash, Nagad or Rocket.
We do not sell your data. We share it only where required by law or with service providers who process data on our behalf under written agreements. Payment processors handling bKash or Nagad transactions receive only what is needed to complete or verify that specific transaction.
Send a request through live chat or email support with your account reference and registered email. We will confirm what personal data we hold and give you a clear summary. Straightforward profile details can also be reviewed directly in your signed-in account settings.
Yes. Standard fields like email or phone number can often be updated directly in your account profile. For corrections involving identity documents or payment method records linked to bKash, Nagad or Rocket, contact support and we will walk you through what is needed.
We keep records for any mandatory retention period that applies under the rules governing our operations. Once that period ends, data is removed from our active systems. The exact length depends on the type of record and the applicable requirements at the time of closure.
We use cookies to maintain your session, store preferences and collect aggregated analytics. You can manage cookie settings in your browser. Disabling essential session cookies will affect how the platform behaves — for example, you may be signed out between page loads on mobile.